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I confirm that just holding down the power button does give the Shut down or Reboot option.
Although it's had a reset early on there is no obvious problem with my Alita.
The present firmware version and I have installed each update as it was released is
BYRead V2.3.3-2020041718
There is no option showing up in User settings for a Factory reset which is strange as you seem to have that on yours. Perhaps its no longer included with the latest Firmware.
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