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I've got a suggestion, a question and an observation.
Alita supports a usb keyboard so how about buying a usb c to usb data connector. These cost peanuts and it might enable you to operate the Alita propped up on a table when connected to a physical keyboard. It would confirm that it's only the touch screen firmware that's messed up or missing. These are not pocket sized devices so the keyboard wouldn't be that much of a hindrance.
How you factory reset the Alita is now baffling me. I've done it and I remember that it didn't return the unit to exactly how it was when I received it. Gone for example was the option to set the time to GMT. I had to set the time manually. Perhaps I misremember but I thought there was a factory reset option - where or how a reset is done is now baffling me.
One observation regarding the touch back button on the front is that if you hold it in together with the power button you see the option to Shut down or Reboot. Not much use though if the touch screen isn't working.
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