Quote:
Originally Posted by tracey1
"2. If the ordered device has not the exact color or specification that you have ordered, you may return it for an exchange or refund. At this point, you may choose one of the alternative If you receive a product that is different in appearance or function from the device that you ordered, for example in a different color, you may request an exchange or a refund."
This can always be the case as a lot of it is subjective, right ? I wonder whether this can lead to discrepancies.
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Actually, it seems rather straightforward to me.
If order a white phone, but a black phone is in the box when it arrives, I can exchange it or get a refund.
If I order a white phone, and the phone in the box is white, I can't exchange it even if I don't like the shade of white it is. Colours of actual objects will often appear slightly different in a photo on a computer screen.
If I order a phone and in the description it claims that it has certain features such fingerprint recognition, but the phone which arrives does not have that function, then I can return it for an exchange or refund.
If I order a phone which claims to have a feature such as fingerprint recognition, and if the phone which arrives has that feature and if it works, I cannot return it even if the feature doesn't quite live up to my expectations.
Seems fairly straightforward to me.
Some stores have a satisfaction guaranteed policy where you can return a product if it does not live up to your expectations. You could purchase the product, try it out, and return it if it does not live up to your expectations.
However, this is not the case with the CECT Shop policy and I can quite understand why that would be. If you returned a perfectly functioning device to them which you had already tested out, they could not then turn around and sell it as new. They would have to sell it has an open-box product which would cause them to lose money.