Thread: How to deal with Kobo?
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Old 09-06-2020, 11:17 AM   #38
davidfor
Grand Sorcerer
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by Gadgetguy View Post
Very interesting. So maybe the unit is not used - and fingerprints and lose USB plug are normal?

But Kobo staff should have known about this, no?

When I contacted them (and sent screenshots) they agreed with me that this is not normal.

Possibly it IS normal and customer service does not know what is going on?
No, I would not expect that first level support, or even second level support would know about this. It is not a normal for these books to be seen. Most people would never see them as they would just do the setup over WiFi, and the files would disappear.
Quote:
And I did hack the unit to use it as Kobo was down at the time - so I had no other option...
Which basically means you put it into a state that Kobo doesn't support. I would have expected that Kobo would quickly have asked you to do a factory reset and do the setup properly. And until you did, they can't really support you.
Quote:
Since then I properly activated.

I am impressed however by the expertise of people on this forum: I am definitely getting a better understanding of what is going on.
And that is actually a comment on how unlikely it is that someone would see those books. None of use who have been playing with these devices for years knew they were there. Otherwise, we would have simply said to do the factory reset.
Quote:
Originally Posted by Gadgetguy View Post
Yes, there was a protective sheet. There were also numerous fingerprints around the up / down buttons (which I have removed with alcohol).
To me, the protective sheet being strongly suggests it isn't a refurb. Though the fingerprints suggest the box was opened. It could have been a quality control to check everything was in the box. Or a customs check, though you list yourself as in Canada, so that isn't likely.
Quote:
The USB plug is lose - when I plug the cable in it gets dislodged if the cable experiences the slightest touch (and so disconnects).

I have many many USB devices and never saw a unit where USB was so lose on day 1. I did see several where hundreds (or in case of my kids, sometimes dozens of careless) plug / unplug operations lead to to the kind of lose connection my Kobo had from day 1.
Is this with the reversible cable that Kobo supplies? If so, I don't find it anywhere near as secure as most normal cables. But, it is so convenient, that I don't care, I am just careful. And my wife using one means a lot less swearing at me from her. When Kobo makes an ereader with a USBC socket, she will be getting a new ereader. And probably a second for her mother.
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