Quote:
Originally Posted by davidfor
You don't mention it, but was the protective sheet on the screen?
And what exactly does the USB plug look like? I mean, looking at the cable I use everyday with my Kobo devices, which I think is the one that came with the Forma, I don't see any damage one either of the plugs. Or did you mean the USB socket on the device? Again, looking at my Kobo devices, going back to the Touch, I don't see any damage. Or any wear at all. The printing on the Touch is about the only noticeable difference
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Yes, there was a protective sheet. There were also numerous fingerprints around the up / down buttons (which I have removed with alcohol).
The USB plug is lose - when I plug the cable in it gets dislodged if the cable experiences the slightest touch (and so disconnects).
I have many many USB devices and never saw a unit where USB was so lose on day 1. I did see several where hundreds (or in case of my kids, sometimes dozens of careless) plug / unplug operations lead to to the kind of lose connection my Kobo had from day 1.
But maybe
a. fingerprints are normal
b. lose plug just indicates they use cheap parts and
c. you already found the reason for the "ghost" books
So in that case the unit I got is actually new.
That would be possible - but customer service should have known about the "ghost" books, as when I sent them screen shots they advised me that that is not normal which then started to process or return / replace.