Quote:
Originally Posted by MGlitch
Just so folks can see OPs original post on the related topic without hunting it down
There’s also this post
So not only were the books not being reported initially before the transfer but the device was hacked, there were issues of some odd nature communicating with the Forma from Calibre, and 2GB of books were copy pasted to the device.
So honestly I’m personally discounting the preloaded books. Too many oddities around that that are not the responsibility of Kobo.
Which narrows this down to fingerprints by the buttons, for any Forma owners you know this can happen but they’re so insanely easy to clean that unless the maker virtually oozed oils from their fingers I’d be surprised at a permanent marking. And even a refurbished unit will have been cleaned. Finally the USB port is “loose”. I can wiggle the cable when it’s plugged in to my Forma, same as I could on my Aura One and H2O, as well as virtually every micro USB device I’ve ever owned.
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Thank you for the recap.
Yes, all of the above is correct.
But there is absolutely no way that the "phantom books" somehow were transferred from my PC to the unit.
I am certain for this for two reasons
1. I have 539 books in my Calibre collection (not less, not more, all EPUB) - and they are all 100% in German or English (the 2 GB books I also copied were PDF-s, stored in a folder called .PDF, hence invisible to the unit itself - also they were again all English and German)
2. The "phantom books" - of which there were 6 - showed up only in the series view (and nowhere else).
3. I have sent screenshots of the phantom books to Kobo - and the fact that when I actually clicked on the book it took me to a page saying shop for the book with Kobo - and they confirmed that this is not how a new unit (or any unit) should look like. (So those books were NOT on the unit - just some link / reference to them was)
4. Yes, I hacked the device (as on the day I got it Kobo was down) - but hacking is a very simple one step process which should not create phantom books.
The Calibre issue (transferring the books) had nothing to do with this - that was related to a buggy plugin.
And my real issue with this is NOT that Kobo somehow sent me a used unit (every company can make mistakes and I can live with that)
My issue is that during 3 separate chat sessions I "spoke": to multiple people (every time waiting, being on hold, explaining over and over again) - and they all promised "for sure" to take steps in a given timeframe: and NONE of those steps were actually taken in the timeframe promised. (I still have not returned the unit - and today is 1 week from the initial contact with Customer service in which they PROMISED that they send instruction within 2 days, so I can return. I still do not have the instructions. If they tell me this takes 1 week, 2 weeks etc. - I am not happy but I live with it. But they said 2 days, then 2 days later they said now it is elevated and I will get instructions the same day or the following day. Same for the store credit they offered - the very first CSR said she will put in on my account. I took 2 more calls to actually get it as she has not done it and the second person who also committed to do it right there has not done in either etc etc )
I also emailed Kobo - and they never replied to my email.
So yes, mistakes happen and I would not complain about it.
But a customer service function which does not work (as it should) is an issue as the customer needs to waste time over and over - hence I posted here.