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Old 09-05-2020, 04:32 AM   #2
davidfor
Grand Sorcerer
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
You need to press the details button in the error message dialog and see the full details of the problem. It will probably be a long message telling you that your version of calibre does not support the firmware version on your Kobo device. With instructions about upgrading calibre or how to workaround the issue.

Otherwise it is a real error. And if we know the details, we might be able to solve the problem.
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