Thread: How to deal with Kobo?
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Old 09-04-2020, 11:33 PM   #16
MGlitch
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Posts: 2,857
Karma: 22003124
Join Date: Aug 2014
Device: Kobo Forma, Kobo Sage, Kobo Libra 2
Quote:
Originally Posted by Gadgetguy View Post
Yes, I have sideloaded my books. But additional books were on the unit, in languages I do not speak (In chinese, italian etc.). Books I do not have.

So yes, there were books on the unit (and fingerprints, and worn out USB connector etc.).

And yes they lied as they made promises (which I have in writing! - several times) which they have not kept. And I told this directly to Kobo too (and I have a record of that conversation as well)

And no I did not make incorrect statements - sorry if I created such impression...

I am very careful with any statement I make - that is why I did not say a word until after the third (documented) incorrect statement/promise made by Kobo...
One only need to look at your post about phantom books to see the inconsistencies I’ve already mentioned.

But my point wasn’t that you are a liar. It is that you should consider the world as it is right now and as others have mentioned the extremely odd nature of your issue.

First Kobo would have to screw up in processing a refurbished device, by merely logging out of it rather than performing a factory reset. Then by sending you that refurbished unit instead of a new one. As far as we know the Forma is still being produced since there aren’t even FCC filings for a new Kobo that aren’t associated with an already released device so Kobo should have plenty of new devices on hand.

Then there’s the oddity of your claim (see other post) that the books weren’t on the Forma at first. Even though it’s quite impossible for this to be the case if you are right that you did not sideload them. Literally the first thing that would happen upon (even faking) the registration is an import of the books on the device.

So we have several very strange things all of which need to have happened. Or, the much simpler explanation that you sideloaded books in other languages which were obtained elsewhere.

You can see why this is not nearly as black and white as you seem to want to pretend it is.

Again I’m not making a claim as to what happened. I’m just pointing out that several very odd mistakes and processes would have needed to happen vs a relatively simple mistake of having books in other languages. And sure kobo aren’t infallible but software would have needed to have failed to do what it’s meant to and then properly did do.
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