Thread: How to deal with Kobo?
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Old 09-04-2020, 09:03 PM   #15
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Posts: 601
Karma: 1652684
Join Date: Feb 2014
Device: Libra Colour
Quote:
Originally Posted by Gadgetguy View Post
Just to agree with the positive comments made about Kobo: maybe I am overreacting and it is clear that my case is the exception not the rule.

But this was my first experience with them - and getting multiple times no help (and misleading promises) was just too disappointing.
It depends on the company.

Some won't ask any question and refund or replace.

Others will just replace.

Your case is a very strange one. I can't understand how a used unit with books and fingerprints on it etc. was sent to you in the first place. Even if it was a refurbished unit, it should have been clean. Makes no sens. Other than someone on the chain took your ereader and replaced with his. Even that makes no sens.
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