Just to agree with the positive comments made about Kobo: maybe I am overreacting and it is clear that my case is the exception not the rule.
But this was my first experience with them - and getting multiple times no help (and misleading promises) was just too disappointing.
On my first order I bought two e-readers (the second one is still unopened for a birthday later this month) and a spent a lot of money on those orders.
I expected better to be honest.
I had (very rarely) issues like this with other companies and in those rare cases they were resolved in a much more professional and timely manner.
Yes, it is Covid19 - so just tell me you need 7 days to take certain steps. But when you tell me you need two days, then please do it in 2...
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