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Kobo may have hired New folks After all Canada is Also in a Pandic of Cova-19
The Few times I had to contact Kobo I received EXCELLENT Service. When my 3rd Clara fell apart Kobo sent me a BRAND New Clara even tho it was 11 months old at the time. They told me do to customs might take a month... then Snail mail in the US is just that Snail mail. I got in 7 Days!
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