Quote:
Originally Posted by Barbara1955
I wonder Who got Your New one ....
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Was there ever a new one? I think someone in their warehouse just messed up...
But to be honest this experience is really disappointing.
I contacted Kobo now many times (each time a long chat) and they seem to be totally lost. (I also sent emails - to which no one replied so far)
I got yesterday an email confirming my details (which they already have as part of my original order). They will (should) send me now a label so I can return the used device.
I thought Kobo is a great company - but to be honest, after this experience I think they are an awful company.
Great companies
- send out replacements first and expect returns after (of course they will charge you if you do not return)
-> kobo wants you to return then they will replace - in a process that takes 3 + weeks during which you have no device
Great companies
- compensate you for a hassle caused if they make a mistake
-> Kobo gave me a $15 store credit (which means zero to me as I do not use their store and I have no plan to do so ever)
Great companies
- give correct details when it comes to issues like that
-> Kobo promised many things (for example a week ago they said this would be sorted in 2 days) but so far most of the promises turned out to be lies
Amazon may have an inferior product in the Oasis (and also more expensive) but at least they correctly react if there is a mess.
Kobo -> failed in a big way!!!