I've been having wi-fi connectivity problems with my Kobo Glo on and off for years, then it came back last year and worked great up until 3 months ago. I thought the model being old was the problem so I bought a Kobo Forma 3 weeks ago. The same problem happened; I followed all their instructions like factory reset even though it was brand new, changed the wi-fi network to 2.4g from 5g and still the same problem. Rakuten sent me a mailing label to send it back to them and they issued another one. It arrived and worked great for about a week, and today, I have wi-fi issues again. Not sure what to do next.
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Originally Posted by pie000
Hi everyone. 
I have been trying to connect the Forma I just bought to my wireless access point, and I haven't been able to make any progress.
For whatever reason, the only time I am able to see the wireless access point/connect to my access point is when the device is factory reset. And it is also only able to connect to my 2 GHz access point. After it connects, downloads the update, and restarts, I am no longer able to see this access point and I can not connect to it manually. None of my other devices have an issue connecting/recognizing my access point
All this is to say, is there a known subset of wireless access point configurations that the Kobo line supports? |