Quote:
Originally Posted by Gadgetguy
Thank you both.
Yes, I have a case number and chat transcript and I also have screenshots of the preloaded (by someone else) books.
The challenge is that after the initial contact (on Saturday) I am unable to reach them.
I have emailed them as well (using the web form on their site).
I hope I get some kind of reply soon as I am really not happy with this.
I will give updates here.
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If you're not getting anywhere with them through email or their online chat through their website, try them on Twitter (should be @KoboHelp). I had better luck getting help there--a thousand theories why.
Good luck!