Thread: Goodereader.com/Pocketbook Anyone Know Anyone?
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Old 09-01-2020, 01:33 PM   #50
ernieh
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Posts: 68
Karma: 2113545
Join Date: Mar 2015
Location: Johannesburg
Device: kobo touch, kobo mini, Icarus Xl, Likebook Mars, Kobo Forma, Pocketboo
Quote:
Originally Posted by ernieh View Post
I ordered the Pocketbook and a Kobo forma cover on one order dated the 8th of August from Goodereader. Prior to making the order I enquired how the order would be sent and they said via Aramex or DHL. They also said (I have all this in writing on the FB messenger app they Use) I would have tracking by 13 August.
I got the tracking on the 20th and received only the pocketbook on the 24th of August the Kobo cover being absent.
Queried and they gave me a Canada post tracking for the cover on 25 August. The cover is currently taking the scenic route to South Africa via New Zealand.
Questions
If the cover was such a big problem why did they not refund that portion of the order?
Surely they know that the South African postal service is completely unreliable and my chances of ever getting the item is very small? I look at this with interest but am not holding my breath. This is why I made a point of asking how the (whole) order would be sent.
Why did they wait until I did not receive a part of the order before sending it on?
O yes, they, in this case Peter, resort to aggression at the slightest query or observation.
And yes if I never receive the item I will be going back to Pay Pal.
Even our local online sellers never send anything via the local post office, see if Takealot ever does that and they do not even have duty and VAT complications to deal with.
If I do get the item I will be amazed and will come back here and tell you about it.
A quick update
The Canada post tracking I was given shows posted in Vancouver and about a week later it ends up in Quebec for sending to the destination country which is shown as New Zealand which is not exactly close to Johannesburg, South Africa! I doubt if there is much chance. I have looked it up and it appears that Canada post is almost as incompetent as South African post especially if they think Johannesburg is in New Zealand, surely Goodereader did not give them the wrong address, after all the Pocketbook component of the order has been in my hands for more than a week already
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