Thread: Firmware 4.23.15548
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Old 08-30-2020, 10:43 AM   #258
davidfor
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by tamarissa View Post
I actually very very rarely use the Kobo desktop app, but since it wasn't syncing over wifi, I thought I'd try it that way. It sure didn't help.
Have you tried using the Kobo desktop application without using calibre? This is just to prove whether it is an issue with using the PC or specific to something calibre does. And that is because I can't think what calibre is doing that would trigger this problem.
Quote:
Yes, once I've used my reader with Calibre, Kobo syncing fails.

1. Sorry, I don't know what KSM is. I have the latest version of software on both my Kobo and Calibre.
KSM is "Kobo Start Menu". It is an addon that lets you intercept the restarting process to avoid going straight into Kobo's software.
Quote:
2. Using Calibre is the only way I know how to load other books that aren't directly from Kobo onto my reader, so I have no idea
You can sideload books by simply copying them to the device. If you connect the device without calibre running, you can copy an epub to the device and see what happens afterwards. The books should be imported by the device. And it shouldn't affect the syncing.
Quote:
3. Yes
4. No
5. No
6. No
Those all suggest the database isn't corrupt.
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7. 4.23
Which 4.23? There are two. Hopefully 4.23.15548 as you are posting in this thread.
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8. 5.2GB available
Not a space issue
Quote:
In summary, all software used is up to date, sycing to Kobo works great until I sync to Calibre, then it stops being able to sync to Kobo. The ereader never has an issue with Calibre (other than of course once I add books from Calibre, I can no longer sync to Kobo).

I can also tell you that as of right now, it has been syncing since about an hour or so before I wrote my original message and is still no further than "Checking for updates".
That should only take a few seconds. My Touch can lose the WiFi connection and will get stuck like this for a while. And the only thing to do is stop the sync and start again. It could be the WiFi has dropped out. Starting the browser can show this.

There are two things I'd like to see:
  • Your "KoboReader.conf" from the .kobo/Kobo directory
  • A debug log.

To produce the debug log:
  1. Turn developers mode on by going into search and entering "devmodeon". You don't get any response to this.
  2. Go to the Device information page of the settings. There will now be a "Developers options" at the bottom. Select this.
  3. Next, select the "Logging Category" setting.
  4. Then select "sync" and "headerdump".

Then sync the device. If it gets stuck again, wait a couple of minutes, cancel the sync and connect the device to the PC. In the ".kobo" directory, there should be a file with a name that looks like "syslog-2020.08.31-12.14.19". The last part is the date and time when you connected the device to the PC. Send me that to look at. I'm interested to see how far through the sync it has gotten and if there are any errors. I would suggest putting the file in a PM, or uploading it somewhere and PM the link to me.
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