MobileRead Forums - View Single Post - Troubleshooting Kindle Paperwhite loses account/library information?

WillAdams · 08-29-2020, 11:50 PM

While traveling this weekend, I was reading a book (Heretics of Dune if that's relevant), and when I went to turn a page my Kindle got stuck at "Calculating Reading Speed" instead of turning the page for some reason.

Holding down the power button resulted in a restart of the unit w/o any account information and nothing in the library.

The weird thing is, when I checked on Amazon.com the device was no longer there, and when I got home, it still had the router information loaded --- I plugged in my Amazon account information and did the 2-factor authentication (I use my home phone) and it's now d/l'ing my library.

Any ideas on what could have caused this or how to avoid it?

08-29-2020, 11:50 PM	#1
WillAdams Wizard Posts: 1,258 Karma: 3439432 Join Date: Feb 2008 Device: Amazon Kindle Paperwhite (300ppi), Samsung Galaxy Book 12	Kindle Paperwhite loses account/library information? While traveling this weekend, I was reading a book (Heretics of Dune if that's relevant), and when I went to turn a page my Kindle got stuck at "Calculating Reading Speed" instead of turning the page for some reason. Holding down the power button resulted in a restart of the unit w/o any account information and nothing in the library. The weird thing is, when I checked on Amazon.com the device was no longer there, and when I got home, it still had the router information loaded --- I plugged in my Amazon account information and did the 2-factor authentication (I use my home phone) and it's now d/l'ing my library. Any ideas on what could have caused this or how to avoid it?