Quote:
Originally Posted by Bilbo1967
My Echo Spot's screen has just started to flicker (except in night-time mode). Very annoying.
I have raised it with Amazon and they have said they will see what they can do, but it is a long time out of warranty so I'm not hopeful.
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Update on this. I used the chat facility via the Amazon website and was told that they would request a replacement despite it being out of warranty and that I would hear back by the Friday of that week (which was last Friday).
This morning I realised that I hadn't heard so I contacted them again via the chat facility. I was told that the request for a replacement had been denied. I commented that they could have told me that without me needing to contact them again and was offered a full refund of the purchase cost of the Spot when I returned it using the return label they sent me.
I'm quite happy with that and I'm thinking I'll replace the Spot with a Dot with a clock (it's used as a bedside clock/alarm) which is quite a bit cheaper than a new Spot.