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Sorry to hear that.
Mine came through okay this time, but one time before they didn't give me my credit on a similar offer. Like you, I had screen shots, and like you, customer service goofed it up, and gave me a similar, but less useful credit.
So I complained a second time. I was doing this by email, so it was easy - I wasn't making phone calls, and having to wait on the phone. The second time, I got the correct credit, and they told me I could keep the wrong credit too. Since I could use the wrong one also, even though it wasn't quite as useful, this worked out well for me.
This probably depends a lot on who you get answering your complaint, but depending on your patience level, you could try and get it corrected...
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