Quote:
Originally Posted by Deskisamess
This app has only been in new hands for 14 months. Right after the change over, multiple users had major problems when the app was updated with a not-ready-for-Prime-time update. There was a serious dearth of information in the weeks after that fiasco.
Then another person is in charge, and within 2 months, it was announced that the app would change to a subscription model, at 99 cents per month. Fast forward 5 months, and a price increase of 100% is announced.
Oh but if you sign up before the end of the month, you're assured of keeping the lower cost subscription. And those of us who won't pay a monthly sub cost are assured we will continue to be able to use the app.
Review ratings have continued to drop.
Why is this nice little add on app being handled as if it is a full fledged piece of software? It's a niche app, serving a small number of users. It doesn't do much at all.
I know I'm rambling here, but none of this makes sense to me. I'm curious at the lack of responses as well.
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The lack of responses where?
The business model we have implemented is to improve the app continuously, which we are doing. It's maybe not at the speed preferred by users but that is the result of being a small team.
Not every new feature and upgrade is going to please every user.
We prioritize based on largest impact to the group.
I understand the original frustration with the first release and issues but we worked hard to fix those and they are fixed. We are now finally moving into the phase of improving the app. I can't share exact metrics but overall the app is doing better.
Most bad reviews come from the time period of the first major upgrade that destroyed peoples' libraries and from the subscription switch. Understandable why people would be mad but our app continues to provide value to users.
Wish I could go back in time and handle it all better but we work with the hand we are dealt. Please be patient with us and trust we are working hard to improve the app.