Quote:
Originally Posted by Deskisamess
Is it in a Smart Cover? It's not running the most updated firmware, is it connected to WiFi?
I have some odd memory about Kindles needing to be connected to WiFi to reset to factory correctly, but have no idea if that's correct.
The most updated firmware is 5.13.1
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It's not in any cover at the moment. I just try to manually update to 5.13.1 thru USB with the wifi connected. It reverts to the same earlier state (about 2018). Any other ideas?
Thank you by the way.