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Thank you, Dave, for helping. I purchased KV from Amazon in March, 2017. It's my 2nd kindle, so I've not used it often. But I've had these problems for about a year or so, and just thought it might need an software update which I didn't get around to. When I finally did (having more time because of the Pandemic), I realize that I can't get it done.
Is there any other things to try before I disassemble the hardware?
Peter
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