Quote:
Originally Posted by TimmyTofu
Right. It's not like I asked them to send me a new screen. If I ask about the availability of parts or repair of a device, then it would still be nice to get more than "yeah, we don't do that, anything else?".
Anyway, case closed for me, for now.
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It would be nice sure. But it’s beyond what customer service is designed to be. As Jon noted Amazon would give you the same answer. They’re there to help you use the device and to offer authorized repair/replace options. Not to list part suppliers.