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Originally Posted by rcentros
I think GoodEReader actually gets the products to you now, it just may take a little while.
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I doubt that. From the various comments I've read from people who have purchased products from them, it seems that the majority of devices are shipping from China and that Good e-Reader isn't able to offer customers any information about their shipments. That would be strange if they were actually shipping the items out themselves.
It's also telling that they don't explicitly inform customers where their devices will ship from during the purchasing process. Because they are based in Canada, many customers mistakenly think their device will ship from Canada and arrive relatively quickly. When they get the tracking number when the device ships many are surprised to see that it is shipping from China which could then expose them to duty.
Instead of informing customers where their device will ship from, they force them to click on a Store Usage Policy where they say:
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LOCATIONS
Goodereader is an international company owned and operated for over 10 years in Canada. To easy logistics issues and make a better and more convenient experience for our customers, we have 3 offices and 4 depots around the world so we are always just a stone’s throw away. You may be asked to return or warranty your item to one of the 4 locations worldwide: Vancouver, Canada, Chicago, IL, USA, Hong Kong, or Tokyo, Japan.
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SHIPPING
Items from our store will be fulfilled from one of 5 locations; Vancouver, Canada, Chicago, IL, USA, Hong Kong, China or Tokyo, Japan. If you are unsure as to where they ship from, please email us or call us prior to your purchase.
https://goodereader.com/blog/store-usage-policy
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Why not be upfront about where the devices are shipping from? Should be rather straightforward to do. Instead, they deceptively allow people to think that their device will ship from North America which seems is not usually the case.
Quote:
Originally Posted by rcentros
And I think they really are a PocketBook dealer as they seem to get promotional material early.
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They do seem to have some commercial relationship with a good number of companies. They take the order, then pass the information along to the real distributor, for which they receive a fee.
Quote:
Originally Posted by rcentros
It's fine, so long as you understand the process and know what to expect.
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Yup. Nothing wrong with that so long as one is aware that that is the case. A lot of people might still purchase a product from them because they are hesitant about dealing directly with a Chinese company.