Quote:
Originally Posted by CRussel
WRT #1, you should, by all means, take them to small claims court, and/or report them to that paragon of consumer protection, the BBB. The one might do some good by forcing them to actually honour their warranty, the other almost certainly won't.
On the rest? You're fighting a losing battle against the incompetence of the normal. Oh, I agree, on all of the above. But gave up fighting as bad for my blood pressure. But the countertop installer? Oh, yeah. Go after them. Oh, and DO write a letter to the quartz countertop manufacturer. They have a good deal of leverage if they choose to exert it.
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Waaaaalllll...
As someone who has a
lot of stone (floors and countertops) and has had coffee tables, etc., over the years, the reality is--stone
breaks. Granite breaks, limestone crumbles, Trav cracks and sadly,
so too does Quartz.
Now, with Quartz, depending on the product, if it's glued together (sound weird but many Quartz countertops or tabletops are created this way) you may be able to argue a manufacturing defect.
But I think you'll find, if you read the fine print about the stone, that breakage due to natural causes (flaws in the stone, imperfections)
isn't covered. At least, typically, it isn't. I found this out the hard way, nearly 30 years ago when a granite coffee table just split in two one day.
Not trying to discourage the protesting and all that, but...just thought I'd mention it.
Hitch