Quote:
Originally Posted by NiMa
Hi,
I remarked a small scratch measuring less than 1mm of length on my Libra yesterday. I don't know if it's dented the screen, because it is so small.
Now, it annoys me so much.
I was wondering if that could be a factory imperfection. I can't join you a photo because 1. My camera is dead (battery) and I don't have the charger and 2. You won't even see it because it is so small.
I would be a little less annoyed if this could be a factory imperfection. It's possible that it's been here since I received it, because I never turned the screen to full brightness (and remarked it) until yesterday.
Thanks for your answers!
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How long have you had the device?
I don't see Kobo accepting a scratch on a screen as a factory defect considering how they package their devices when they send them (with screen film, sturdy box, padded mailer, etc.). You'd have to be able to prove that it came in the box like that the day you got it (photos, etc). A scratch would be seen as a result of user-caused wear and tear, and it can happen without us realizing what we're doing with our devices.
However, I'm not an expert; I've only dealt with Kobo replacements a handful of times. Hopefully, someone will chime in with more knowledge. They also do include warranty information with the box (I might check the parameters of your warranty in that as far as what they cover and what they won't).