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"It came preinstalled on the laptop, purchased about 4 years ago, and I’ve never used it. Actually, these days the laptop seldom even gets powered on and the only reason it was today is so I could deal with this issue." 49Kat
A Windows computer needs to be used regularly. It's important to keep it updated so it works properly and stays secure. That's a pain if you don't have much call to use a computer but nevertheless it has to be done. Otherwise, it's not going to behave as you want. There are likely to be umpteen updates waiting to be installed. If you tackle this be prepared for a long session. Interrupting Windows updates when they are installing will result in the computer failing to load the OS so you'll need patience.
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