Thread: Kobo app in boox nova 2
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Old 07-30-2020, 09:33 AM   #9
davidfor
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by rigogsilva View Post
Kobo answer my support question. Thanks for the help in this forum!

Here is the fix for it:
First of all, we will try repair your Kobo account, in order to do that, please follow these steps
1. Tap the Kobo icon at the top of the screen.
2. Go to the Home screen.
3. Tap the Menu icon at the top of the screen.
4. Tap Settings.
5. Scroll to the bottom and tap Repair your account.
6. Tap Repair.

After that, we will logout and login back from the device, in order to do that, please follow these steps:
1. Tap the Kobo icon at the top of the screen
2. Go to the Home screen.
3. Tap the Menu icon at the top of the screen.
4. Tap Settings.
5. Tap Sign out of Kobo.
6. Tap Continue.
Then sign in again, if the issue remains
Did you miss something here? If the repair works, there is no reason to do the sign out. Unless there is something else wrong. And if there was, then you skip the repair and go straight to the sign out. And, if you don't sign in again at the end, you won't have access to any books.
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