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Kobo answer my support question. Thanks for the help in this forum!
Here is the fix for it:
First of all, we will try repair your Kobo account, in order to do that, please follow these steps
1. Tap the Kobo icon at the top of the screen.
2. Go to the Home screen.
3. Tap the Menu icon at the top of the screen.
4. Tap Settings.
5. Scroll to the bottom and tap Repair your account.
6. Tap Repair.
After that, we will logout and login back from the device, in order to do that, please follow these steps:
1. Tap the Kobo icon at the top of the screen
2. Go to the Home screen.
3. Tap the Menu icon at the top of the screen.
4. Tap Settings.
5. Tap Sign out of Kobo.
6. Tap Continue.
Then sign in again, if the issue remains
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