[Riocaz]

So true Harry, so true.

It should be stressed however we are only going from the inital description of the fault. there is nothing to stop it actually being a broken substrate with an ambiguous description.

But the fact that the rest of the screen was/is working indicates screen controller to me.

I would however go back to the store and speak to the management there pointing out that you sent this back to sony as per the instruction from their staffmembers. However you have since discovered that legally they should have dealt with is as the contract was between you and them.

--edit: Having reread the original post there was nothing to suggest rtf1976 went to waterstones initally. As such you should only go to WS if you were in fact advised to goto Sony by them.

And I should re-read things rather than go by memory.