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Thanks for the suggestion ZodWallop. After waiting 40 minutes today, I spoke with a BN rep. Somehow my Adobe ID got wiped out, so we added that, but when I hung up it was still hit and miss on what books were opening (even after re-donwloading), so I took her other suggestion and erased and reregistered and now everything is hunky dorey. This is why I so appreciate Calibre and having all my books in one place. I have come so close so many times to giving up on the Nook and going back to a Kindle or moving on to a Kobo, but when the Glowlight is functioning, I haven't had a reading experience I like better.
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