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wackamole · 07-13-2020, 01:47 PM

Hi, is it possible to change the serial number of my Kindle Oasis?
My Kindle Oasis has had touch issues and I sent in for repair and received a replacement from Amazon although when I try to register it I get the "Internal Error" message, the serial number doesn't match with my old one... Amazon is asking me to send it in again so they could troubleshoot the issue, that would mean I'd have additional ~3 weeks to have it repaired/replaced once again.

I believe its an issue with the serial number, I made quite a lot of research and the "Internal Error" message is indicative of an already registered device.

My question is, how could I possibly change the serial number of my replaced Kindle Oasis to my older one? I use my Kindle almost everyday hence the urgency, if anyone could help I would truly appreciate it.

07-13-2020, 01:47 PM	#1
wackamole Junior Member Posts: 8 Karma: 10 Join Date: Jul 2020 Device: none	Change Kindle Oasis Serial Number Hi, is it possible to change the serial number of my Kindle Oasis? My Kindle Oasis has had touch issues and I sent in for repair and received a replacement from Amazon although when I try to register it I get the "Internal Error" message, the serial number doesn't match with my old one... Amazon is asking me to send it in again so they could troubleshoot the issue, that would mean I'd have additional ~3 weeks to have it repaired/replaced once again. I believe its an issue with the serial number, I made quite a lot of research and the "Internal Error" message is indicative of an already registered device. My question is, how could I possibly change the serial number of my replaced Kindle Oasis to my older one? I use my Kindle almost everyday hence the urgency, if anyone could help I would truly appreciate it.