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Old 07-13-2020, 10:38 AM   #24
JSWolf
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Posts: 79,961
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Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
Quote:
Originally Posted by jhowell View Post
It has been proposed that a bug in the 5.12.4 firmware led to the current situation with the PW3. I think another possibility is more likely.


Why did Amazon pull the 5.12.4 update?

What if after the release of the version 5.12.4 firmware there was an unusually large number of support calls from PW3 owners about their devices being bricked by the update. Even a fraction of a percent of upgrades failing would be very problematic. That would have caused them to pull that update while developers researched the problem. Perhaps some automatic deployment continued in order to gather more information to see whether the initial failures were a fluke.


Why didn't they release a fixed 5.12.4 or 5.12.5 for the PW3?

Perhaps the developers discovered that the flaw was actually in the updater contained in the 5.12.3 firmware already installed in the majority of devices. If that is the case then there would be no way to safely update those devices without risking failures that would generate expensive support calls and bad publicity.

This is all just speculation.
What I want to know is why did Amazon leave 5.12.4 on the OTA server after they pulled the links for 5.12.4? They they had pulled 5.12.4 from the OTA server, then hardly any PW3 would have had 5.12.4 installed.
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