Thread: Kobo Bug thread
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Old 07-08-2020, 10:15 AM   #1269
DNSB
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Posts: 47,450
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Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos
Quote:
Originally Posted by JSWolf View Post
It's going to prevent the message about the firmware. The problem is that there are those that need hand holding to find the option in Calibre to allow the unsupported firmware to be supported. Updating to 4.20 will solve that without the need for any hand holding. If as you say, it could have been an unplug due to getting the message about the firmware, then the update will percent the message and allow the OP to use Calibre with his Kobo without fear of a problem with an unsupported firmware.

If you were not on MR and you receive that message from Calibre, what would you do?
Umm... Jon, did you read the original message? I'm going to quote part if it with added bolding:

Quote:
Originally Posted by hmmmmmmmm View Post
I got an error on Calibre when trying to send more books that stated:
"WARNING: Failed: Kobo database version unsupported - See details"
I went with a suggestion I found online and:
"select "Configure this device" and then the "Attempt to support newer firmware" option."

Calibre did not show any error. I then unplugged my device from the PC and it was frozen on the connected screen.

I managed to turn it off using the power button. Turned it back on. Repeated this a few times, tried the "reset" protocol as well.

Current result:
Turns on and off, I think. When turning on it flashes white/black/white/black/white and stays with the screen white and the LED at bottom blinking.
Workaround: n/a
He had applied the workaround to avoid the database/firmware version message. After he unplugged his Clara HD, it was not responding. I supplied the Clara HD factory reset procedure and he tried it and responded that his Clara HD was now working.

Quote:
Originally Posted by hmmmmmmmm View Post
Thanks a lot, this worked. I figure I was doing something wrong.
Could you please explain how updating calibre have helped to get his Clara HD back in service?

As for me personally? The first time I saw the message about updated firmware and database version, I tried checking the box for Attempt to support newer firmware as suggested in the on-screen message. Factory reset? Been there, done that rather often so no worries. It worked and I have never removed that check mark. One day, it may bite me in the butt but so far so good.
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