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Originally Posted by pilotbob
I bring it back 3 weeks later and say it is broken now so I want it replaced.
I would of course say that I "did nothing to break it".
Are you going to say that I am entitled to that? Or is it entirely reasonable that glass can break?
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Well, most people do not lie. But what is your point? From the linked document:
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Q13. What does the "reversed burden of proof" mean for the consumer?
It means that for the first six months the consumer need not produce any evidence that a product was inherently faulty at the time of sale. If a consumer is seeking any other remedy the burden of proof remains with him/her.
In such a case, the retailer will either accept there was an inherent fault, and will offer a remedy, or he will dispute that it was inherently flawed. If the latter, when he inspects the product to analyse the cause, he may, for example, point out impact damage or stains that would be consistent with it having been mistreated in such a way as to bring about the fault.
This reversal of the usual burden of proof only applies when the consumer is seeking a repair or replacement. After the first six months the onus of proof is again on the consumer.
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