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Originally Posted by Skelde
Thanks for taking the time to answer David.
I tried both methods but, no luck. I also tried resetting to factory settings.
I'm wondering if it's because I'm running Windows 10 Pro Insider Preview.
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I've had issues on and off with Windows Insider previews and ereaders so it's entirely possible. Which build are you on? My VM is currently on 20161 and the last time I tested a Kobo ereader was a couple of weeks back on 20152 where it did work happily enough. Admittedly, I'm running the WIP on a VMWare Workstation VM and not on bare iron. Makes it a lot safer when it's your main work computer and since VMWare emulates very standard hardware, a lot few device issues.