Quote:
Originally Posted by pokee
I've had a Kobo account for over 10 years. I'm showing books in my purchase list that go back to Nov 2010, but I'm convinced i bought some early 2010 or late 2009. I'm convinced there's purchases missing, but I'm having difficulty finding out how to verify that.
I read something about some books being accidentally archived, and how to restore them, but i can't find the archive section in my Kobo account.
Can someone help refresh my memory to tell me when we could start buying Kobo books and save in our library and if there's been issues with some disappearing from your purchase list?
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I'm in an identical situation. My purchases go back to early 2010 or prior and I have at least 20+ books missing from my account and there is no evidence of any archived items. I went through the customer service run-around some years ago which resulted in no resolution since I had not retained receipts that far back. Additionally, I tried resolving a formatting problem (blank pages and missing text) on one book and their one and only response was to "re-download." Really? Since then, I have purchased my books at Amazon. All my purchase history from 2009 is readily available. I would prefer to purchase epub/kepubs as opposed to performing Amazon conversions, but I lost confidence in Kobo. I love their devices but when it comes to their bookstore and CS, not so much.
And before someone brings up backup via Calibre..... yeah, we know. But that's not the point.