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Unrelated to the main question, but had a snafu occur 3 or 4 years ago when I went to log into a Mac. The Mac was acting up after an OS update and I called CS to get help logging in. In the process, neither the screens prompting me for input on the Mac nor the CS person were very clear on what they wanted entered, and the result was I accidentally changed my Apple ID to my login password. It took at least another hour and a bump up in CS level to get that resolved.
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