Quote:
Originally Posted by BetterRed
@Hitch -- in my experience an awful lot of boffins don't get SIMPLE.
Re co-author interaction. Last year some legislation drafters I know started to trial Confluence to manage their work. Been very effective in recent times when they've been working from home - it hooks up with Slack which they love.
BR
|
Red:
We already
have Teamwork PM. When I switched over to it, in 2011, we thought "oh, boy the clients will
love this! they can log in, see the tasks/milestones, leave messages on the messaging (email) system, upload files, etc." Right? EASY-PEASY, right?
Frack no. Within a year, we revised the entire system, so that now, it's all email all the time. We changed it so that the customers can simply send emails to the dedicated email address for the project, (e.g., "LovesSavageFury@messages.teamwork.com") and send files to the files section by the simple expedient of attaching them thereto (or use our dedicated WeTransfer account).
Why?
Because they carried on like we stabbed them. "This is too complicated!" "oh, no, I can't deal with all those tabs, I don't know what to do!" (And on and on and on...). Believe me, we tried how-tos, videos...NOTHING worked.
We have PDF handouts, for everything. I have FAQs that could be published books in and of themselves. Online, in PDF format...canned replies...
God, I wish it
had. But noooooooooooooooooooo.
Hitch