MobileRead Forums - View Single Post - Forma "Please handle your update files!" error with KSM09

koboxy · 06-21-2020, 11:24 AM

Hello everyone.

I just installed KSM09 to my Forma and it's been stuck on "Please handle your update files!" and won't allow me to do anything. If I pinch the screen it shows the zoom out, close, and zoom in buttons, but no response when tapped.

When I manually reset the device it goes back to the main menu and says "usbnet ip: not enabled" and "wifi ip: was not available" and shows all the normal main menu options. When I try to tap any of them, they get highlighted but shortly after it just goes back to the same error screen.

I can't get it to connect to my computer anymore and it won't open Nickel. Tried connecting to a Mac and PC.

Can anyone help save my Forma? I just got this and I'm worried I won't be able to return it for replacement like this

Please help! Thanks in advance~!

06-21-2020, 11:24 AM	#1
koboxy Junior Member Posts: 2 Karma: 10 Join Date: Jun 2020 Device: Kobo Forma	"Please handle your update files!" error with KSM09 Hello everyone. I just installed KSM09 to my Forma and it's been stuck on "Please handle your update files!" and won't allow me to do anything. If I pinch the screen it shows the zoom out, close, and zoom in buttons, but no response when tapped. When I manually reset the device it goes back to the main menu and says "usbnet ip: not enabled" and "wifi ip: was not available" and shows all the normal main menu options. When I try to tap any of them, they get highlighted but shortly after it just goes back to the same error screen. I can't get it to connect to my computer anymore and it won't open Nickel. Tried connecting to a Mac and PC. Can anyone help save my Forma? I just got this and I'm worried I won't be able to return it for replacement like this Please help! Thanks in advance~!