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I bought mine from ereader store too. Very impressed with fast despatch as expected from a German company. But...
-I later found out the German address is just a forwarding address and the company is based in China.
-I had a faulty device and they refused my messages until I got Paypal involved for a refund. Then instantly they sent a return label by UPS.
-Once I sent the device back, they sat on it for another 2 weeks until I again involved Paypal.
-The replacement was second hand, all wrapping jammed into the box with no care and the case which was sent after my complaints, was broken.
-Then I traced their email origin and found out they are in China.
-After my complaints, they started to lie. First, they said the device is New. Then they said, A repaired item is New according to EU laws. I live in the EU and I know the laws.
Then they said it belonged to somebody else that they repaired and sent by mistake and sent mine to him.
-Then they said the fault was dead pixels and that was repaired.
-After I pointed out that there was nothing wrong with pixels and the original fault was device hanging up. came the beauty;
They replied;
OMG (exactly their words) in this case we made a mistake, we sent you a faulty device from another buyer.
Oh well, I suppose I have to live with that!!!
I am now waiting for a reply from Paypal to get a refund.
I have been wasting more than 2 months on this device and ereader store says I should be grateful because they made no profit and they didn't ask for compensation from me!!!
Note: the device was dead on arrival and I reported it ONE hour after I got delivery by UPS.
I wish to put all this to forum and more I have found out about ereader store, but not sure if forum admin will allow that.
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