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Erm - Just to put my pennies worth in Sony has only had them on sale for under a year in the UK - And Waterstones had them first. Go in and speak to the person who served you - if they are not there describe that person to another colleague. I agree don't give up. LCD are called LCD's because that is the acronym for the screen make up - this screen uses e-ink very different procedure. Very easy to tell the different as one is black and grey/white and the other is colour - where did they send this to get repaired?
If in doubt ring the freephone number for your waterstones card - as surely you added the points to it when you bought the reader
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