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Originally Posted by mirage
But what Kobo CS could do is tell me if they're shipping more Clara HDs to Walmart and more or less, when. With a lot of products that might be too much to ask for, but in this case, Kobo sells their products through exactly one company in this giant country, Walmart. So it shouldn't be a stretch for them to provide their CS people with information about future availability in the US. No, they can't tell me what Walmart will do with the items once they get them, if they do get them, but they can tell me whether or not they're going to ship more of them to Walmart. I can see where they might choose to avoid providing that info via their CS, but it's a conscious choice.
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I agree with you. This whole Walmart/Rakuten Kobo "partnership" seems to be strained. It seems like Walmart is usually the last to get in new stock. When Kobo has sales or introduces a new product. Walmart often delays the Kobo sale on their site (and then, often, keeps it going past the time Kobo returns to the normal price). It's like they're not on the same page. What's weird is that Walmart is the "go to" login for Kobo Books in the U.S. (like they're the official Kobo source in this country) but there doesn't seem to be any coordination between the two. I expected better when this partnership was announced. Maybe Kobo is simply selling more eReaders than they expected and Walmart is a big part of that – I guess that could be the positive spin.