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Old 06-09-2020, 10:14 AM   #21
4691mls
Wizard
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Posts: 2,776
Karma: 30081762
Join Date: Jan 2012
Location: US
Device: ALL DEVICES ARE STOCK: Kobo Clara, Tolino Shine 2, Sony PRS-T3, T1
Quote:
Originally Posted by mirage View Post
Thanks for taking a stab at these questions. The only reason I prefer a US vendor is for faster shipping (which obviously didn't happen in my case since I never got the device and would have had I ordered from Kobo or Indigo, though I couldn't have known that at the time of the order), and easier, cheaper, faster returns should I need one. Otherwise, I wouldn't care. Plus, in this case, there was one other thing—that sub-$90 price that Walmart was offering when I made the order.

I don't know why people are being so hard on you. There have been discussions on the forum in the past where many people in the US said they bought their Kobos from Walmart for faster delivery and ease of returns. It makes sense you would order from Walmart. I rarely shop at Walmart but I did order my Clara there last year.

With the world situation right now it's understandable that they might be out of stock, but it seems like they should be able to tell you one of the following:

a) We are temporarily out of stock. We expect to get more Kobos in stock by _______. (Then you could decide if you want to wait or request a refund)

b) Due to the Covid situation we don't know if/when we will have more Kobos in stock. Here's your refund.

c) We are no longer going to stock the device you ordered and will issue a refund.
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