Quote:
Originally Posted by artig
or to request a refund.
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I asked them for a refund yesterday. I purchased a kobo libra h20 recently for GBP149 and I am loving the 'open' nature of being able to sideload epubs and comic books as well as using the overdrive with my local library.
Unfortunately for me the time delay was enough to snap me out of carrying yet another device around with me... Laptop, iPad, Work iPhone, Personal Phone and now Kobo Libra. Adding a remarkable 2 to the mix would have broken me.
I also found their customer service a bit weird, I ordered in early april and decided I wanted to switch to the Book Folio in leather, i contacted them who told me I had to cancel my order and re-order, they did refund the money in 2 days, I re-ordered and my slot moved back to August. Rather than saying it's ok we can take the extra £50
Also I did find it a bit galling they took the whole £529 out of my card straight away, which under UK law they are not supposed to do until they are ready to dispatch. However you are buying from Norway so different rules apply.
I did challenge them on this and their attitude was if you don't like it lump it.
That was enough to make me think I am paying £529 for a notebook, which would buy me approx 35 Atoma notebooks, even more if you use paper refills. Also a notebook that could cease functioning if Remarkable A/S stop supporting it.
It looks like a fantastic device but for me the buts.. were getting too large