Thread: What's up with availability?
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Old 06-08-2020, 11:01 PM   #13
Uncle Robin
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Quote:
Originally Posted by Deskisamess View Post
First tier CS won't know anything about Kobo product availability. CS in general won't have that kind of info.

I'm not in the US, but from my experience of dealing with Kobo CS, the first quoted sentence remains true if the final two words are removed. I can understand OP's frustration, even if in this specific instance it is the retailer who should be queried. Kobo could learn A LOT about CS from Amazon, string with treating "CS" as an initialisation of "Customer Service" and not "Can't Solve"
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