Hi there,
In case potential dr1000s owners would like to know about how irex support works: here is my story.
My reader never reached the battery times reported by other users. Even after 1.5 7.5 hours or so would be the max I could get, without doing nothing at all.
So as suggested by the members of this forum, I opened a ticket in irex support web site. They responded about 4 days or a little bit later. They've sent me a return box, for which I did not pay anything. I just put the dr1000s into the box, and gave it to ups, which took it back to irex. after the package reached them, they fixed the problem in a week. They replaced the mainboard, and sent the package back to me via ups again.
I'm especially happy that I did not pay for ups, since they have absolutely crazy prices in UK. I am now charging the device, and I'll try to see if it acts normal after the surgery
Kind regards
Seref