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MagdalenaR · 05-25-2020, 01:12 PM

Hi. I've joined the forum because I was having the sync problem that NightStar76 described. (Sync starts & then seems to get stuck, sometimes on software update & sometimes on updating books.)
I have tried logging out of my account, repairing the account, and just keeping the Kobo plugged in continuously to let the sync finish (10 hours, the only time this worked). I've been in touch twice with Kobo help. Both times we ended up doing a factory reset, and then the sync worked for a bit. This last time I got one sync out of the reader, and then one successful sync when the reader was linked to my desktop, but now neither method of sync is working anymore. Help!? I should add, maybe, that after the last reset I noticed that a number of PDF books I added via Adobe Digital Editions were not functional anymore, so I deleted them. I don't know if there is anything else I've imported that might be causing a problem? And I'm not sure how to check for the internet service problem that davidfor mentioned...?

05-25-2020, 01:12 PM	#7
MagdalenaR Junior Member Posts: 2 Karma: 103950 Join Date: May 2020 Device: Kobo Aura One	More Kobo Sync Problems Hi. I've joined the forum because I was having the sync problem that NightStar76 described. (Sync starts & then seems to get stuck, sometimes on software update & sometimes on updating books.) I have tried logging out of my account, repairing the account, and just keeping the Kobo plugged in continuously to let the sync finish (10 hours, the only time this worked). I've been in touch twice with Kobo help. Both times we ended up doing a factory reset, and then the sync worked for a bit. This last time I got one sync out of the reader, and then one successful sync when the reader was linked to my desktop, but now neither method of sync is working anymore. Help!? I should add, maybe, that after the last reset I noticed that a number of PDF books I added via Adobe Digital Editions were not functional anymore, so I deleted them. I don't know if there is anything else I've imported that might be causing a problem? And I'm not sure how to check for the internet service problem that davidfor mentioned...?