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astoriedsoul · 05-21-2020, 03:06 PM

So, I finally received a replacement Libra after four weeks from sending in my original one (bezel was pulling away from the screen).

Now, after receiving my replacement yesterday, I'm faced with what appears to have a dead pixel problem (single pin-prick sized light shining through the screen). I noticed it when reading at night last night. It doesn't show when the light is off either.

Is there anyway to fix this without going through the replacement process again? I tried a factory reset with no luck.

I've reached out to Kobo through their Twitter Help page.

05-21-2020, 03:06 PM	#1
astoriedsoul Enthusiast Posts: 30 Karma: 10 Join Date: May 2020 Location: Texas, USA Device: Kobo Libra 2, Kobo Libra H2O, Kobo Glo HD, Kobo Arc 7, iPad Mini 2	Replacement Device Has Dead Pixel? So, I finally received a replacement Libra after four weeks from sending in my original one (bezel was pulling away from the screen). Now, after receiving my replacement yesterday, I'm faced with what appears to have a dead pixel problem (single pin-prick sized light shining through the screen). I noticed it when reading at night last night. It doesn't show when the light is off either. Is there anyway to fix this without going through the replacement process again? I tried a factory reset with no luck. I've reached out to Kobo through their Twitter Help page.