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Many thanks for all the replies, am going to wait to see if my letters have any effect if not back to the place of purchase.
Just so disappointed not only do I miss having my e reader (even though I only had it a week) but in the fact that Sony just dont seem to give a damn. Sony have just lost out on a future sale of a 700 and a 42" lcd TV that we looking to buy all because of poor after sales care.
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